Request cancellation as soon as possible. Orders cancelled before printing, encoding or personalization begins are eligible for a full product refund. Payment-gateway fees, when non-refundable by the gateway, may be deducted.

Once a tag has been printed, encoded or personalized for the order, change-of-mind returns are not accepted. This does not affect replacement rights for defects, transit damage or an incorrect product.

Report the issue within 7 days of delivery with the order ID, packaging photo and clear product photo. After verification, FindVault may replace the item or issue an appropriate refund.

If a valid delivered Tag ID or activation code does not work, support will verify the batch and provide correction, reissue or replacement without an additional product charge.

Approved refunds are initiated to the original payment method. Bank or gateway settlement time may vary after initiation.

For confirmed non-delivery, contact support with the order ID. Resolution may include re-dispatch, carrier investigation or refund depending on tracking and production status.