QR/NFC tags may be printed or encoded for a specific order. Cancellation is available before production begins; personalized items are generally not returnable unless defective, damaged or incorrectly supplied.
Clear terms for FindVault QR/NFC tags.
Last updated: 14 July 2026. These terms apply to ordering, activating and using FindVault scan-based lost-and-found tags.
1. Service type
FindVault is a QR/NFC scan-based recovery service. It helps a finder contact/report to an owner when a tag is scanned. It is not a live GPS tracker and does not guarantee recovery of every item.
2. Customer responsibility
- Keep activation details accurate and update phone/contact information when it changes.
- Do not publish sensitive identity documents, banking details or private address in public notes.
- Use the product legally and do not misuse it for stalking, tracking or harassment.
3. Orders and payment
Customer order flow supports Razorpay online checkout with server-side order creation and payment verification, plus WhatsApp/manual fallback when online payment is unavailable. Final delivery, customization and dispatch details may be confirmed by support before shipment.
4. Delivery, replacement and refund
- Delivery time depends on location, stock and courier availability.
- Damaged/wrong product replacement requests should be raised with photos/video within 7 days of delivery.
- Customized printed items may not be refundable after printing unless there is a manufacturing or dispatch mistake.
- If payment is collected manually and the order cannot be fulfilled, refund/replacement will be handled through support confirmation.
5. Emergency use
FindVault can show owner-approved emergency contacts/notes, but it is not a substitute for police, ambulance, hospital or official emergency services. In urgent situations, contact local emergency services first.
6. Verified recovery and handover
- Approximate network region and device information may be recorded for recovery and abuse prevention; it may be inaccurate and is not live tracking.
- Precise GPS is optional and requires the finder’s explicit browser permission.
- The six-digit handover code belongs to the finder and should be shared only after the item is physically handed over at a safe location.
- The owner must not pressure a finder to share OTP, location or identity before a safe handover. Five incorrect OTP attempts may lock verification.
- A verified receipt confirms that the FindVault workflow was completed; it is not government proof of title or a police certificate.
7. Support
Contact support@findvault.in for activation, order, replacement, correction or deletion requests.
Keep order ID, tag ID and phone number ready when contacting support.
Product, activation and recovery terms
FindVault increases the chance of safe contact but cannot guarantee that a lost item will be found, scanned, returned or handled by a third party.
Users must not publish OTPs, bank details, full government ID images, unlawful content or another person’s sensitive information without permission.